Connect Askpilot to the AI agent you already use
You: Connect Askpilot. The setup instructions are at askpilot.com/mcp.
Claude: Askpilot runs and manages long-running business workflows. I will add it as a custom connector.
Askpilot, custom connector. Remote MCP server: https://mcp.askpilot.com. What it does: run and manage long-running business processes. Workspace: Bennett & Co. Askpilot connected.
Set the workflow up once, in the AI agent you already use
You: When a call ends in CallSwitch One, match it to the right record, log what was agreed, send the follow-up we promised on the call, and raise any task the caller asked for. If a request has no clear owner, bring it to me.
Claude: Here it is. It starts the moment a call ends and stops once the admin is done. Have a look, and approve it if it reads right.
Post-call admin, PROCESS.md. Trigger: A call ends in CallSwitch One. Todos: Match the call to the right record. Log the summary and the key details. Send the follow-up we promised. Raise any task the caller asked for. Sources: CallSwitch One, Street CRM, Outlook. Rules. Stop: the call is logged and the follow-up is sent. Escalate: if the caller asked for something no one owns.
Claude: Active. Askpilot is listening to the phone system now, and every call gets its own run.
The event arrives from the tool where the work happens
CallSwitch One: Priya dials Sarah Mitchell from the keypad on Ext 1001, the call runs for 4m 12s and ends. It lands in the call history, and CallSwitch One sends call.ended to Askpilot.
Askpilot runs the workflow end to end
Session: Sarah Mitchell · 14:32. Call ended, so Askpilot started Post-call admin. Process: Match the call to the right record. Log the summary and the key details. Send the follow-up we promised. Raise any task the caller asked for.
Matching the number to a record in Street CRM. Call matched: Sarah Mitchell, called back by Priya from Ext 1001, 4m 12s.
Writing up what was asked and what was agreed. Summary logged: she asked to view 14 Foxley Mews on Thursday afternoon. Logged on her record with the recording attached.
Sending the follow-up Priya promised on the call. Follow-up sent: emailed sarah.mitchell@gmail.com with the Thursday slot, directions and Priya as the contact.
Raising the task the caller asked for. Task created: property pack for 14 Foxley Mews, assigned to Priya, due Thursday 09:00.